Terms and Conditions

Placing an Order

Shop 24 hours a day, 7 days a week at bigbarnhomecenter.com. You will receive confirmation immediately after your order is placed. For any changes after submission, please contact Big Barn Furniture at 802-877-2839.

We accept Visa®, MasterCard®, American Express®, and Discover® credit cards. For online purchases, only one credit card may be used per order.

Your credit card is authorized for the full amount, including taxes, at checkout. The charge is processed only after we have contacted you by phone or email to confirm that all details meet your expectations and ensure timely fulfillment.

Sales Tax

All merchandise purchases are subject to applicable state and local sales taxes based on the shipping or delivery destination. Estimated sales tax is calculated at checkout based on the total selling price of each item. If tax rates change between order placement and when your card is charged, the final tax amount may differ from the estimate shown at checkout.

Delivery Methods

The size and weight of your purchase determine the most efficient delivery method.

FREE Standard Shipping – Smaller, lighter items (such as rugs and lamps) are shipped via courier or mail (e.g., UPS or FedEx). You will receive notification upon shipment. Items may require assembly. Available options will appear in your shopping cart. Delivery may be delayed due to inventory changes, capacity constraints, or unforeseen events beyond our control, including strikes, natural disasters, or inclement weather.

No-Hassle Delivery + Assembly – Larger items are delivered using our own service, which includes assembly, placement in your room of choice, removal of all packaging materials, and optional removal of old furniture. Within two business days of us receiving your products, you will be contacted to schedule delivery. An adult must be present during delivery. To reschedule, contact Big Barn Furniture at 802-877-2839 as soon as possible. We require 48 hours' notice for rescheduling or cancellation; additional fees may apply for late changes, if no one is available at the scheduled time, or if the driveway or walkway is not accessible. Please ensure the delivery path and placement area are clear of obstructions, keep driveways clear and plowed, and inform us of any potential obstacles in advance. Keep children and pets safely away during the process.

Curbside - Curbside is also available for a discounted rate. Items will be left in the Driveway or Garage in boxes. If any products are noticed to be damaged or defective, please call Big Barn Furniture at 802-877-2839 within 24 hours.

Warehouse Pickup – Available at our location: 16 New Haven Rd, Vergennes, VT (same as our store). We will assist with loading. Customers are responsible for properly securing items. We recommend inspecting all items before loading. We are not liable for damage resulting from loading or insecure transport. Products that leave the store must be signed for as “in good condition” by the buyer before pickup. Your signature on the receipt confirms inspection and acceptance in good condition. If items are unavailable at the time of sale, we will notify you when order is ready for pickup. Pickup hours: 10 AM–5 PM, Monday–Saturday.

You have 24 hours after pickup to report defects. Contact Big Barn Customer Support at 802-877-2839; we will arrange repairs or replacement. Any product that leaves the store and is not damaged is not refundable or returnable. For manufacturing defects discovered after 24 hours, refer to the manufacturer's warranty, if applicable. Contact Big Barn Customer Support at 802-877-2839 for assistance.

No-Hassle Delivery + Assembly fees are set by bigbarnhomecenter.com and may vary by market. Review fees in your shopping cart before checkout. Additional charges may apply for deliveries above or below ground level or in unusual circumstances.

Delivery of Your Purchase

For Standard Shipping damage, contact Big Barn Customer Support at 802-877-2839 within 24 hours of receipt for parts or service.

For No-Hassle Delivery + Assembly, inspect items thoroughly upon arrival. Note any defects or damage on the delivery receipt and report immediately by calling Big Barn Customer Support at 802-877-2839. You may refuse damaged items at delivery.

Refused items follow our Return Policy.

Change or Cancellation

Our fulfillment process begins immediately upon order placement. To modify or cancel, contact us promptly at 802-877-2839. We do not accept returns or cancellations on customized furniture.

You will receive email confirmation of any cancellation. If the item has shipped, returns follow our Return Policy.

For No-Hassle Delivery + Assembly, cancel by calling 802-877-2839. Cancellations 48 hours or more before delivery incur no charge. Cancellations within 48 hours will be charged delivery fees. Email confirmation will follow.

Return Policy

Big Barn Home Center is committed to your satisfaction. If you are unsatisfied, follow these guidelines for assistance.

No-Hassle Delivery + Assembly for Online Orders

You have 24 hours after delivery to report damage or defects. Contact Big Barn Customer Support at 802-877-2839; we will repair or replace. Manufacturing defects discovered after 24 hours may be covered by the manufacturer's warranty; contact Big Barn Customer Support at 802-877-2839 for assistance.

Return Requirements

Clearance items are final sale and non-returnable. No returns on custom orders.

Big Barn Furniture Satisfaction Guarantee

At Big Barn Furniture your satisfaction is our priority. We offer the best prices around—though they’re always subject to change — so don’t wait to lock in your perfect piece today! We’ve crafted a flexible ordering process so you can shop with confidence, whether online, over the phone, or in-store. Our Satisfaction Guarantee ensures you never have to take home something you don’t love—giving you peace of mind with every purchase.

How It Works

1. Place Your Order: In-Store or by phone. Browse Bigbarnhomecenter.com, call us, or visit our store. Secure your order with a deposit—typically 50% down—and we’ll take care of the rest. (For items that require assembly there will be a onetime non-refundable assembly fee) Online: Orders placed through our website require full payment upfront for your convenience.

2. We Order It: Once your payment is processed, we’ll confirm the sale with you and confirm the timeframe with our trusted vendors. All merchandise is shipped directly to our store, where our team ensures everything is in order.

3. Come Check It Out: When your item arrives at our store, we’ll call you to stop by and inspect it in person.

4. Love It? It’s Yours: If you’re happy with your purchase, pay the remaining balance (for in-store/phone orders) and take it home—or we’ll schedule delivery for you. All deliveries are confirmed and coordinated from our home office for a seamless experience.

5. Not Perfect? We’ve Got You Covered: If the item isn’t right for you—for any reason—let us know. You can choose to reselect a different item, or we’ll refund your deposit (or full payment for online orders) via check within 7-10 business days.

Why Choose Us?

With Big Barn Furniture, there’s no risk—just a few weeks of order time. Our Satisfaction Guarantee lets you see your furniture before committing fully, ensuring you only bring home what you love. We handle the details—confirming vendor timelines, verifying your order, and managing delivery from our home office—so you can trust us to get it right, even without a call. Please note: We don’t ship nationwide, so all orders are for in-store pickup or local delivery.

Important Details

Right to Refuse Order: We reserve the right to refuse a satisfaction guarantee on any item based on resale-ability.

Questions?: Call us at 802-877-2839 or visit the store anytime—we’re here to make your experience better than satisfactory.