Return Center

At Big Barn Home Center, we believe shopping for furniture should be totally worry-free.

If you have to return something, you can return most items within 30 days of delivery.

  • Simply start the return process within 30 days by clicking on the order and selecting the items you'd like to return.
  • Items need to be in new or unused condition, with all original packaging and accessories.
  • Ship the product back to us, or call us to to arrange a pick up.
  • We inspect all returned items and will refund you based on the condition of the item.
  • You will receive a full refund for the cost of merchandise including shipping costs if the return is due to an error or a broken/defective product.
  • Partial refunds are given for opened or used products.

How to Return an Item

Returns to Big Barn Home Center could not be any easier! You can initiate the process yourself from your My Account page, or by contacting our Customer Service Center.

Defective or Mistakenly Ordered Products

Customer service is at the heart of what we believe in. If there was an error with your order, or if something arrived damaged, we'll do our best to make it right by:

  • Sending you replacement parts
  • Replacing the damaged item
  • Issuing a refund *
  • We will cover the cost of return shipping or pick up the damaged product.

*See our Product-Specific Return Policies for item-specific exceptions.

Return Policy Rules and Exceptions

Select a links below to learn more.

Non-Returnable Items
Product-Specific Return Policies
Oversized-Item Return Policy
Refund Policy